Tq77 Privacy Policy

1. Introduction and Definitions

Welcome to TQ77. We take your privacy and the protection of your personal information very seriously. This Privacy Policy describes how TQ77 collects, uses, discloses, and protects your personal information when you use our website or mobile application. TQ77 is an online gaming and betting platform that provides Bangladeshi players with a wide range of casino games, sports betting, and live dealer experiences. We comply with international data protection standards and regulations and use your information only for lawful and legitimate purposes. "Personal information" as used in this policy means any information that can directly or indirectly identify you, such as name, email address, phone number, address, date of birth, identity documents, and financial information. "Processing" means any operation involving the collection, storage, use, disclosure, or deletion of information. By using the TQ77 platform, you agree to this Privacy Policy and consent to the processing of your personal information.

2. Information Collection

Tq77 collects your personal information through various methods and for various purposes. When you register at tq77, we collect basic information such as your full name, date of birth, gender, nationality, email address, phone number, and residential address. This information is necessary to verify your identity and create your account. We collect your identity verification documents such as National ID card, passport, driver's license, or utility bills to confirm your age and identity and prevent fraud. For financial transactions, we collect payment information such as bank account numbers, mobile wallet details (Mobile Pay, Nagad, Rocket), credit/debit card information, and transaction history. tq77 automatically collects technical information such as IP address, browser type and version, operating system, device information, location data, and website usage patterns. We keep records of your betting activity, game preferences, bonus usage, and other platform interactions to improve your experience and optimize our services.

Information we collect:

3. Use of Information

TQ77 uses the personal information collected from you for various legitimate purposes necessary to provide and improve our services. We use your information to create and manage your TQ77 account, verify your identity, and ensure regulatory compliance. Your personal information is used to process all financial transactions, including deposits and withdrawals, and ensure payment of winnings. TQ77 analyzes your information to detect and prevent fraud, money laundering, and other illegal activities. We use your information to provide customer support, answer your questions, and resolve any issues. TQ77 uses your contact information to send you promotional offers, bonus updates, and important account notifications. We analyze your usage patterns and preferences to improve our website, game selection, and overall user experience. Your information is also used to meet legal obligations and comply with regulatory requirements.

Main Purposes of Information Use:

1. Account Registration, Verification, and Management
2. Processing financial transactions and making payments
3. Fraud detection and security verification
4. Customer Service and Technical Support Provision
5. Marketing Communications and Promotional Offers
6. Website and service optimization
7. Legal and Regulatory Compliance Verification

4. Information Sharing and Disclosure

Tq77 protects the privacy of your personal information and only shares information with third parties in specific circumstances. We share necessary information with trusted payment processors and financial institutions to process deposit and withdrawal transactions. tq77 works with third-party service providers who perform specific services on our behalf, such as customer support, data analytics, marketing, and technical maintenance. We share only the information they need to perform their tasks, and they are bound by strict confidentiality agreements. If tq77 undergoes a business merger, acquisition, or asset sale, your personal information may be part of the transferred assets. You will be notified in advance in such cases. We may disclose information when required by law, in response to court orders, subpoenas, or other legal processes. tq77 may cooperate with law enforcement agencies in cases of fraud investigations, security threats, or other illegal activities. We never sell your personal information to advertisers or other third parties.

5. Data Security Measures

TQ77 implements industry-standard security measures to protect your personal and financial information. We use advanced SSL (Secure Socket Layer) encryption technology to secure all data transmissions, ensuring information sent between your browser and our servers is protected from unauthorized access. TQ77 encrypts and stores all sensitive data, and our servers and databases undergo regular security audits and testing. We use robust firewalls and intrusion detection systems to prevent cyberattacks and unauthorized access. Your payment information is handled in accordance with PCI DSS (Payment Card Industry Data Security Standard) standards. TQ77 offers two-factor authentication (2FA) to add an extra layer of security to your account, and we encourage players to enable this feature. Only a limited number of authorized personnel have access to personal information among our staff, and they are bound by strict confidentiality agreements. We regularly review and update our security practices to ensure protection against emerging threats and vulnerabilities.

6. Cookies and Tracking Technologies

Tq77 uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how our website is used. Cookies are small text files stored on your device when you visit our website. We use essential cookies that are necessary to provide core website functionality, such as secure login and session management. Functional cookies remember your preferences and settings to personalize your experience. tq77 uses analytics cookies to understand how visitors use our website, which pages are most popular, and where improvements are needed. Marketing cookies are used to display advertisements and promotional content relevant to your interests. You can control and delete cookies through your browser settings, but this may affect the functionality of some tq77 features. We also use pixel tags and web beacons to track email opens and measure the effectiveness of our marketing campaigns.

Types of Cookies:

7. Your Rights

TQ77 respects your control over your personal information, and you enjoy various rights that ensure your data protection. You have the right to access your personal information at any time, and TQ77 will provide you with a copy of the information we hold about you upon request. If any of your personal information is incorrect or incomplete, you can request to correct or update it. You have the right to request deletion of your personal information unless we must retain it for legal or regulatory reasons. TQ77 can restrict processing of your information in certain circumstances if you request it. You have the right to object if your personal information is used for direct marketing purposes. You can exercise your data portability rights and receive your information in a structured, commonly used, and machine-readable format. You can withdraw any consent you have given at any time, but this will not affect the lawfulness of processing before withdrawal. To exercise these rights, contact our customer support team, and we will process your request as quickly as possible.

8. Data Retention

TQ77 retains your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. For active accounts, we keep your information as long as your account remains open and you are actively using our services. If you decide to close your account, TQ77 will delete most of your personal information but may retain certain records to comply with regulatory and legal obligations. Transaction records and financial information are typically retained for at least five to seven years after account closure as required by anti-money laundering and tax regulations. Identity verification documents and KYC information are retained for a specific period for fraud prevention and regulatory compliance purposes. For marketing communications, if you unsubscribe or withdraw consent, we will stop sending you promotional messages. TQ77 regularly reviews our data retention policies and securely deletes information that is no longer necessary. If you would like to know how long your specific information will be retained, contact our privacy team.

9. Privacy of Minors

TQ77 is for adult users only, and we do not knowingly collect personal information from individuals under 18 years of age. The legal age to participate in online gaming and betting is 18 years, and all users must confirm their age when registering at TQ77. We implement strict age verification processes that include checking identity documents and using third-party verification services. If we learn that we have inadvertently collected personal information from a minor, we will immediately take steps to delete that information and suspend or close the associated account. TQ77 encourages parents and guardians to monitor their children's online activities and educate them about responsible internet use. If you believe a minor has registered at TQ77 or shared personal information with us, please notify our support team immediately so we can take appropriate action. We are committed to protecting minors and promoting responsible gaming with social responsibility.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data protection rights, please contact TQ77's Privacy and Data Protection Team. We take all your requests and complaints seriously and are committed to resolving them quickly and professionally. You can contact our 24/7 customer support team via live chat, email, or phone, who are ready to assist with all privacy-related questions. For specific privacy issues, you can contact our Data Protection Officer directly, who will provide a detailed review and resolution of your concerns. TQ77 aims to respond to all privacy-related requests within 30 days of receipt. We are continuously improving our privacy practices, and your feedback helps us improve our services. TQ77 reserves the right to update this Privacy Policy at any time, and any significant changes will be communicated to you via email or website notification.